Privacy Policy

1. Introduction

Your privacy is important to us. This Privacy Policy explains how CV Builder ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact details
  • Professional experience and qualifications
  • Account credentials
  • Communication preferences

2.2 Automatically Collected Information

Our service automatically collects certain information, including:

  • Device information (browser type, operating system)
  • Log data (access times, pages viewed)
  • Authentication tokens for maintaining your login session

3. How We Use Your Information

We use your personal information to:

  • Create and manage your account
  • Generate your CV using our AI technology
  • Provide customer support
  • Improve our services
  • Ensure platform security
  • Communicate important updates

4. Data Storage and Security

4.1 Storage Duration

  • We retain your information only for as long as necessary to provide our services
  • Account information is kept until you request deletion
  • Backup data may be retained for up to 30 days after deletion

4.2 Security Measures

We protect your data using:

  • Industry-standard encryption
  • Secure server infrastructure
  • Regular security audits
  • Access control mechanisms

5. Data Sharing and Third Parties

5.1 We Do Not Share Your Data

We do not share your personal information with third parties except:

  • When required by law
  • To protect our rights or property
  • With your explicit consent

5.2 External Links

  • Our website may contain links to external sites
  • We are not responsible for third-party privacy practices
  • We encourage you to review privacy policies of external sites

6. Account Deletion and Data Retention

6.1 Account Deletion Process

To delete your account and personal information:

  1. Email your request to support@cvbuilder.co.za
  2. Include your account email in the request
  3. We will confirm deletion within 5 business days

6.2 Data Retention After Deletion

  • Personal information is permanently deleted
  • Anonymous usage data may be retained
  • Backup data is automatically purged within 30 days

7. Your Privacy Rights

You have the right to:

  • Access your personal information
  • Request corrections to your data
  • Request deletion of your data
  • Withdraw consent for data processing
  • Receive a copy of your data
  • Lodge a complaint with relevant authorities

8. Changes to This Policy

8.1 Policy Updates

  • We may update this policy periodically
  • Changes will be effective upon posting
  • Significant changes will be notified via email
  • Last updated date will be modified accordingly

8.2 Notification of Changes

  • Material changes will be announced on our website
  • Continued use after changes implies acceptance
  • Previous versions will be archived

9. Contact Information

For privacy-related inquiries:

Response time: Within 48 business hours

10. Acceptance of Policy

By using CV Builder, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.

Last Updated: January 11, 2025